Return Policy

We want you to be completely satisfied with your purchase from Speranza. If, for any reason, you are not entirely happy with your hand-woven bag or accessory, we offer a hassle-free return process. Please read our Return Policy carefully to understand the details and guidelines for returning products

Eligibility for Returns:

You may initiate a return within 3 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and accompanied by the original packaging, tags, and any additional accessories that were included with the product. You may exchange with any Speranza item of at least the same price. Any price difference will be shouldered by the buyer. 

Return Process:

To initiate a return, please contact our customer service team by email at shop@speranzaph.com, by messaging us at any of our Social Media Platforms (Facebook or Instagram: @Speranza.ph), or through these contact numbers (63)9178990531 / (63)9178544799. You should receive guidelines on what to prepare when you return the item.

Shipping and Handling:

The shipping costs of returning the item is yours to shoulder. Please ensure that the product is properly packed to prevent damage during transit. We recommend you choose a trackable shipping method and keep a copy of your proof of postage for future reference.

Refunds and Processing Time:

After we receive and examine the returned item, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed to the original payment method used for the purchase. Please note that the processing time for refunds may vary based on your payment provider and may take several business days to reflect in your account.

Exchanges:

If you wish to exchange your purchase for a different item or color, please follow the standard return process and indicate your preference for an exchange when contacting our customer service team. We will do our best to accommodate your request, subject to product availability.

Damaged or Defective Items:

In the unlikely event that you receive a damaged or defective item, please contact us immediately through email at shop@speranzaph.com, through phone at (63)9178990531 / (63)9178544799, or at any of our Social Media Platforms (Facebook or Instagram: @Speranza.ph). We will work with you to resolve the issue promptly, offering a replacement or a full refund, including return shipping costs.

Changes to the Return Policy:

Speranza reserves the right to modify or update this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any questions or require further assistance regarding our Return Policy, please don't hesitate to reach out to our customer service team. We value your satisfaction and look forward to providing you with the highest level of service and support.